Question 1

How far in advance should I book a car in Mallorca?

Accepted Answer

During peak season (June–September), book at least 2 weeks in advance to secure your preferred vehicle. During low season (November–March), 3–5 days is usually sufficient. For high-demand models like the Porsche 911 Cabrio or Mercedes G-Wagon, we recommend booking 3–4 weeks ahead year-round.

Question 2

Do I actually need a car in Mallorca?

Accepted Answer

It depends on your plans. If you are staying in Palma and visiting only the city, public transport and taxis can suffice. However, if you want to explore beaches like Es Trenc, mountain villages in the Tramuntana, or the northeast coast, a car is essential. Public buses run infrequently outside Palma, and taxis to remote areas can cost €60–€120 each way.

Question 3

What is the minimum age to rent a car in Mallorca?

Accepted Answer

The standard minimum age is 26 years. Drivers aged 21–25 may rent with a Young Driver surcharge, which is added during the booking process. All drivers must hold a valid driving licence that has been issued for at least 2 years.

Question 4

Can I rent a car with a non-EU driving licence?

Accepted Answer

Yes. Drivers from the UK, USA, Canada, Australia, and most other countries can drive in Spain with their national licence for up to 6 months. An International Driving Permit (IDP) is recommended but not legally required for short-term visitors. We accept all valid national driving licences.

Question 5

Should I book directly or through an aggregator like Rentalcars.com?

Accepted Answer

Booking directly with Azul Cars guarantees you the exact car you selected (not 'or similar'), transparent pricing with no hidden fees, and direct WhatsApp support. Aggregators often add intermediary fees, and the car you receive may differ from what was shown online. Direct booking also qualifies you for our promotional codes and loyalty discounts.

Question 6

What is the best car to rent for exploring Mallorca?

Accepted Answer

For general touring, the Mercedes GLC or GLA offers comfort and versatility. For families, the GLB 7-seater or V-Class 8-seater provides space. For mountain roads like the Tramuntana, a compact SUV handles the hairpin turns well. For a special experience, the Porsche 992 Cabrio or E-Class Cabrio AMG Line is ideal for coastal drives.

Question 7

Is there a minimum rental period?

Accepted Answer

No. You can rent for as little as a single day or even a few hours. We offer complete flexibility. For long-term rentals of 7 days or more, significant discounts apply automatically — use code LONGTERM for an additional 15% off.

Question 8

Can I book a car for someone else?

Accepted Answer

Yes, you can make a booking on behalf of another person. However, the driver must be identified and accepted by Azul Cars in the rental contract. Only persons listed in the contract are authorised to drive the vehicle. Provide the driver's details at the time of booking.

Question 9

What documents do I need to rent a car?

Accepted Answer

You need a valid driving licence (held for at least 2 years), a credit card in the driver's name for the security deposit, and a valid passport or national ID. If your licence is not in the Latin alphabet, an International Driving Permit is recommended.

Question 10

Do you offer last-minute bookings?

Accepted Answer

Yes. Subject to availability, we can arrange same-day bookings. Many clients book just hours before they need the car. WhatsApp us at +34 971 10 13 32 for the fastest response on last-minute availability.

Question 11

How do I choose between automatic and manual transmission?

Accepted Answer

The vast majority of our fleet is automatic, including all Mercedes-Benz models, Porsche vehicles, and the Jeep Wrangler. Automatic is recommended for Mallorca's mountain roads and city driving. The Mini Cooper S Cabrio is available in both. Transmission type is clearly indicated on each vehicle's profile.

Question 12

What is the difference between 'Book & Pay Now' and 'Reserve Now, Pay Later'?

Accepted Answer

'Book & Pay Now' secures your vehicle with full upfront payment and gives you an instant 10% discount on the base rental. 'Reserve Now, Pay Later' holds your reservation without any charge — you pay at pick-up. Both options include free cancellation up to 48 hours before the rental starts.

Question 13

Can I rent a car for a one-way trip within Mallorca?

Accepted Answer

Yes, one-way rentals are available. Returning the vehicle to a different location than the pick-up point requires prior arrangement and incurs an additional fee based on distance. Contact us in advance to confirm availability and pricing.

Question 14

Do you offer monthly or long-term rentals?

Accepted Answer

Yes. We offer rentals of any duration, from one day to several months. Long-term rentals (30+ days) receive our best rates, and we can arrange custom terms including mileage allowances and flexible return dates. Contact our team for a personalised quote.

Question 15

How do I use a promotional code?

Accepted Answer

During the booking process on our website, click the 'Have a promotional code?' link on the vehicle detail page. Enter your code and the discount is applied instantly to your rental price. You can also visit our Offers page to browse all active promotions.

Question 16

What happens if the car I want is not available for my dates?

Accepted Answer

Our website shows real-time availability. If your preferred model is unavailable, the system suggests the next available time slot and shows alternative vehicles at similar price points. You can also contact our concierge team who may be able to source your preferred car from our extended network.

Question 17

Is it cheaper to rent a car at the airport or off-airport?

Accepted Answer

Airport-based rental companies typically charge a premium of 15–30% due to airport concession fees. Azul Cars delivers to the airport at no extra charge, offering the convenience of airport pickup without the inflated pricing. Our delivery to Palma Airport (PMI) is complimentary.

Question 18

Can I add an additional driver to my booking?

Accepted Answer

Yes. Additional drivers can be added to the rental contract. Each additional driver must meet the same age and licence requirements as the primary driver. An additional driver fee applies and can be selected during the booking process.

Question 19

What insurance is included with every rental?

Accepted Answer

Every rental includes Basic CDW (Collision Damage Waiver) with third-party liability coverage up to €50,000,000. This covers damage to the rental vehicle and third-party property, subject to a deductible (excess) that varies by vehicle category. The deductible and security deposit depend on the vehicle you rent.

Question 20

What does CDW actually cover?

Accepted Answer

CDW (Collision Damage Waiver) covers damage to the rental vehicle caused by collision. It does not cover tyres, windshield, undercarriage, roof, interior damage, personal belongings, or theft. Your liability is limited to the deductible amount shown in your rental agreement.

Question 21

What is the excess (franchise) and how much is it?

Accepted Answer

The excess is the maximum amount you are liable for in case of damage. It varies by vehicle: economy models typically have a €1,200 excess, mid-range SUVs €1,800–€2,200, and premium vehicles up to €3,100. This amount is pre-authorised on your credit card at pick-up.

Question 22

What is BLUE Cover Plus and what does it include?

Accepted Answer

BLUE Cover Plus is our premium protection package. For most vehicles (A-Class, B Class, GLA, GLC, GLB, GLE), it provides zero deductible, no security deposit, theft protection, tyre and windshield cover, scratch and bump protection, and full roadside assistance with towing. For higher-tier vehicles (G 580 EQ, Cayenne, 992 Carrera Cabrio), BLUE Cover Plus G5 includes all protections but retains a reduced €1,000 deductible. For the V-Class and Vito Tourer, BLUE Cover G4 provides a 25% excess reduction with tyre puncture protection and roadside assistance. Supercars (Lamborghini Huracán, Ferrari Portofino M) do not have a BLUE Cover option — only Basic CDW and BLUE Road Assistance are available.

Question 23

What is BLUE Road Assistance?

Accepted Answer

BLUE Road Assistance is an optional upgrade that adds towing service, roadside assistance, and tyre puncture repair to your Basic CDW coverage. The deductible and deposit still apply. It provides peace of mind for breakdowns but does not reduce your excess.

Question 24

Does my credit card provide rental car insurance?

Accepted Answer

Many premium credit cards (Amex Platinum, Visa Infinite, Mastercard World Elite) include CDW coverage for rental cars. However, this coverage typically requires you to decline the rental company's CDW, pay the full damage cost upfront, and then claim reimbursement — a process that can take 4–8 weeks. Check your card's specific terms before relying on it.

Question 25

Are tyres, windshield, and undercarriage covered?

Accepted Answer

Under Basic CDW, tyres, windshield, undercarriage, roof, and interior damage are NOT covered. These are only covered if you purchase BLUE Cover Plus, which includes tyre and windshield protection. Undercarriage damage from driving on unpaved roads is excluded from all coverage (except for the Jeep Wrangler).

Question 26

What happens if the car is stolen?

Accepted Answer

Under Basic CDW, theft is not covered — you would be liable for the full value of the vehicle. BLUE Cover Plus includes theft protection, reducing your liability to zero. If theft occurs, you must file a police report immediately and notify Azul Cars within 24 hours.

Question 27

Can I buy third-party insurance instead?

Accepted Answer

You may purchase third-party excess insurance from providers like Insurance4carhire or iCarhireinsurance. These policies reimburse your excess after you pay it to the rental company. Note that you still need to have a credit card with sufficient limit for the deposit hold, and reimbursement can take several weeks.

Question 28

What is NOT covered by any insurance?

Accepted Answer

No coverage applies to: damage caused by negligence or reckless driving, driving under the influence of alcohol or drugs, use on unpaved roads (except Jeep Wrangler), damage to the vehicle interior, loss of personal belongings, damage to the roof from low clearances, and any violation of the rental agreement terms.

Question 29

Do I need to pay the excess upfront?

Accepted Answer

Yes. The security deposit is pre-authorised (held) on your credit or debit card at pick-up. If you return the vehicle without damage, the hold is released within 5–15 business days depending on your bank. With BLUE Cover Plus (Groups G2–G4), no excess or deposit is required. With BLUE Cover Plus G5, a reduced €1,000 deductible applies.

Question 30

What are the differences between the coverage tiers?

Accepted Answer

BASIC (included free): CDW with deductible, third-party liability, security deposit required. BLUE Road Assistance (from €15.70/day): adds towing, roadside help, and puncture repair — deductible and deposit still apply. BLUE Cover Plus (from €29.75/day): zero deductible and no deposit for Group 2–4 vehicles (A-Class, B Class, GLA, GLC, GLB, GLE). BLUE Cover Plus G5 (from €82.64/day): includes theft, tyre, windshield, and scratch protection with a reduced €1,000 deductible for premium vehicles (G 580 EQ, Cayenne, 992 Carrera). BLUE Cover G4 (from €59.50/day): 25% excess reduction with tyre puncture protection for the V-Class and Vito Tourer. Supercars (Huracán, Portofino M) only have BASIC and BLUE Road Assistance available.

Question 31

How do I dispute a damage charge I disagree with?

Accepted Answer

First, review the pick-up and return inspection photos. If you believe the damage was pre-existing, contact us with your evidence within 48 hours. You can also file a dispute through ECRCS (European Car Rental Conciliation Service) or your credit card company's chargeback process. Spanish consumer law (Ley General para la Defensa de los Consumidores) protects your rights.

Question 32

Is roadside assistance included?

Accepted Answer

Roadside assistance is included only with BLUE Road Assistance or BLUE Cover Plus. Under Basic CDW, roadside assistance costs are borne by the client. In all cases, contact us immediately via WhatsApp — we coordinate the response and can often resolve issues within the hour.

Question 33

What if I have a single-vehicle accident?

Accepted Answer

Single-vehicle accidents (hitting a wall, kerb, bollard) are covered by CDW up to the deductible amount. You are responsible for the excess unless you have BLUE Cover Plus. Report the incident immediately, take photos, and do not move the vehicle unless necessary for safety.

Question 34

Does insurance cover driving on dirt roads?

Accepted Answer

No. Driving on unpaved, gravel, or dirt roads is excluded from all insurance coverage — any damage incurred is the driver's full responsibility. The only exception is the Jeep Wrangler Rubicon, which is authorised for light off-road use on designated tracks.

Question 35

What is the claims process if I have damage?

Accepted Answer

At return, damage is documented with photos and noted on the return inspection form. The repair cost is assessed and deducted from your security deposit. If the cost exceeds the deposit, you are invoiced for the difference. With BLUE Cover Plus, no charge applies for covered damage. You receive a detailed damage report within 48 hours.

Question 36

Can I upgrade my insurance after booking?

Accepted Answer

Yes. You can upgrade to BLUE Road Assistance or BLUE Cover Plus at any time before pick-up by contacting us. Upgrades can also be arranged at the time of vehicle handover, subject to availability. We recommend adding protection at booking to secure the best rate.

Question 37

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards for both payment and security deposit. Bank transfers are also accepted for the rental fee. Both credit and debit cards are accepted for the security deposit — with a debit card, the deposit amount is 4× the standard amount. All online payments are processed securely through Stripe.

Question 38

How much is the security deposit?

Accepted Answer

The deposit amount varies by vehicle: A-Class and B Class €150, Mini Cooper/GLA/GLB €300, GLC/E-Class/Wrangler €600, GLE/V-Class €1,000, Cayenne/G 580/992 Carrera €1,500, supercars (Huracán/Portofino) up to €5,000. With a debit card, the deposit is 4× the standard amount. With BLUE Cover Plus (Groups G2–G4), no security deposit is required. The exact amount is shown during booking.

Question 39

Can I pay with a debit card?

Accepted Answer

Yes, both credit and debit cards are accepted for both the rental payment and the security deposit. With a debit card, the deposit is 4× the standard credit card amount because debit card holds actually deduct the funds from your account, whereas credit card holds simply reserve the limit without removing cash. For example, a vehicle with a €300 credit card deposit would require a €1,200 debit card deposit.

Question 40

When is the deposit released after I return the car?

Accepted Answer

If the vehicle is returned without damage, the deposit hold is released immediately on our end. However, your bank may take 5–15 business days to process the release and make the funds available again. This timeline depends entirely on your card issuer.

Question 41

Are there any hidden fees?

Accepted Answer

No. The price shown at checkout includes the base rental, Basic CDW insurance, VAT (21%), and any delivery fees. The only additional costs are optional coverage upgrades you choose, fuel if you return with less than a full tank, or traffic fines incurred during the rental. We believe in complete transparency.

Question 42

What is included in the rental price?

Accepted Answer

Every rental includes: Basic CDW insurance with third-party liability, a full tank of fuel (full/full policy), unlimited mileage for rentals up to 20 days, VAT at 21%, and delivery to Palma Airport or our Son Oms headquarters. Optional extras like enhanced insurance, child seats, and additional drivers are priced separately.

Question 43

How does seasonal pricing work in Mallorca?

Accepted Answer

Prices vary by season: peak season (June–September) has the highest rates due to demand, shoulder season (April–May, October) offers moderate pricing, and low season (November–March) can be up to 40% cheaper. Booking early in peak season secures better rates. Our website always shows real-time pricing.

Question 44

Do you offer discounts for longer rentals?

Accepted Answer

Yes. Rentals of 7+ days receive automatic discounts that increase with duration. Use code LONGTERM for an additional 15% off rentals of 7 days or more. Monthly rentals receive our best rates — contact us for a personalised quote.

Question 45

How does the fuel policy work?

Accepted Answer

All vehicles are delivered with a full tank. You are expected to return the car with a full tank. If the tank is not full upon return, we charge for the missing fuel at market rates plus a €30 refuelling service fee. Each car has a note indicating the correct fuel type (diesel, unleaded 95, or unleaded 98).

Question 46

Are tolls and traffic fines included?

Accepted Answer

No. Tolls and traffic fines are the responsibility of the client. An administrative fee of €50 per fine applies for processing. If an employee must travel to a municipal lot to recover a towed vehicle, an additional €50 fee applies. The client authorises Azul Cars to transfer their personal data to traffic authorities (DGT) for fine liability.

Question 47

What currency are prices in?

Accepted Answer

All prices are quoted in euros (EUR). Your bank may apply a currency conversion fee if your card is denominated in a different currency. We recommend using a card with no foreign transaction fees for the best exchange rate.

Question 48

Can I get an invoice for my rental?

Accepted Answer

Yes. A detailed invoice is provided automatically after your rental. For corporate rentals, we can issue invoices with your company details and VAT number. Contact us if you need a specific invoice format for expense reporting.

Question 49

What extras are available and how much do they cost?

Accepted Answer

Available extras include: child seat, booster seat, infant seat (each priced per rental), additional driver coverage, and Young Driver surcharge (for drivers aged 21–25). All extras and their prices are shown during the booking process. Insurance upgrades (BLUE Road Assistance, BLUE Cover Plus) are also available.

Question 50

Is VAT included in the price?

Accepted Answer

Yes. All prices displayed on our website include 21% Spanish VAT (IVA). The VAT amount is itemised on your invoice. Non-EU businesses may be eligible for VAT recovery — consult your tax advisor.

Question 51

What happens if I return the car early?

Accepted Answer

Returning the vehicle before the rental period ends does not entitle you to a refund or compensation for the remaining days. The contracted price is for the full agreed period. We recommend contacting us to discuss options before shortening your rental.

Question 52

Do you price-match other rental companies?

Accepted Answer

We do not offer formal price-matching because our service model is fundamentally different from traditional rental companies. Our pricing includes personal delivery, the exact car you booked (not 'or similar'), and concierge-level service. Clients consistently report that the value exceeds the price.

Question 53

How do I get the 10% online discount?

Accepted Answer

The 10% discount is applied automatically when you select 'Book & Pay Now' during the online booking process. This discount applies to the base rental fee only — delivery fees and optional extras are charged at full price. Your booking is immediately confirmed and guaranteed.

Question 54

What is the cancellation and refund policy?

Accepted Answer

Free cancellation is available up to 48 hours before your scheduled pick-up. For 'Pay Now' bookings, the refund is processed to your original payment method within 5–10 business days. Cancellations within 48 hours may incur a fee. For 'Pay Later' bookings, no charge is made so no refund is needed.

Question 55

Where can you deliver the car?

Accepted Answer

We deliver island-wide across all of Mallorca — to your villa, hotel, Airbnb, the airport (Palma de Mallorca PMI), any marina or port, yacht berth, or any address you specify. Delivery to Palma Airport and our headquarters in Son Oms is complimentary.

Question 56

How does airport delivery work at Palma PMI?

Accepted Answer

When you land at Palma Airport, follow our WhatsApp video guide to the meeting point in the car park. Your car will be waiting with the engine running, AC on, and cold water inside. No queues, no shuttle buses, no counter paperwork. The entire handover takes under 5 minutes. We monitor your flight and adjust for delays.

Question 57

Is there a delivery fee?

Accepted Answer

Delivery to Palma Airport and our Son Oms headquarters is free. For other locations across Mallorca, a delivery fee applies based on distance — typically €40–€84. The exact fee is shown transparently during booking. There are no hidden surcharges.

Question 58

Can you deliver to my yacht or marina?

Accepted Answer

Yes. We regularly deliver to all major marinas including Port Adriano, Puerto Portals, Palma Marina, Club de Mar, and Port d'Andratx. We coordinate directly with your yacht captain or crew for seamless handover at the berth.

Question 59

What about private jet terminals?

Accepted Answer

We offer VIP delivery directly to the private aviation terminals at Palma Airport. Your car can be waiting on the tarmac or at the FBO lounge when you arrive. Contact us to arrange this premium service — we work with all Palma FBOs.

Question 60

What are your operating hours?

Accepted Answer

Standard operating hours are 08:00 to 21:00 daily, varying slightly by season. For rentals outside these hours, an additional fee applies: €50 within 2 hours of standard hours, €100 beyond that range. We accommodate early morning flights and late evening arrivals.

Question 61

What happens if my flight is delayed?

Accepted Answer

We monitor all incoming flights and adjust delivery times automatically. Simply send a WhatsApp message when you know about the delay. We reschedule at no extra charge. Our team is flexible and understands that travel plans change.

Question 62

How does the vehicle handover work?

Accepted Answer

At delivery, we walk you through the vehicle together, noting its condition on a digital checklist with photos. We explain all features, controls, and the fuel type. You receive all documents and our direct WhatsApp contact for 24/7 support. The process takes 5–10 minutes.

Question 63

Can I return the car to a different location?

Accepted Answer

Yes. One-way returns are available with prior arrangement. An additional fee applies based on the distance between pick-up and return locations. Please arrange this at booking so we can confirm availability and pricing.

Question 64

Do you deliver to hotels in Palma city centre?

Accepted Answer

Yes. We deliver to all hotels in Palma, including those in the Old Town and restricted traffic zones. For hotels with limited parking access, we arrange a convenient nearby meeting point and walk you to the car. We know every hotel in Palma and their access logistics.

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