Question 1

Where exactly do I meet you at the airport?

Accepted Answer

We meet you at the Transport Meeting Point in the main airport parking (Parking G). After collecting your luggage, follow the signs to the parking area — it's a 3-minute walk from the arrivals hall. No shuttle bus is needed. Our team member will be waiting right there with your car.

Question 2

What if my flight is delayed?

Accepted Answer

No worries at all. We track your flight in real time using live flight data. If your flight is delayed, we automatically adjust our schedule. There's no extra charge for delays — your car and our team member will be there when you actually land.

Question 3

Can I return the car at the airport?

Accepted Answer

Absolutely. Airport returns are free and just as easy. Drive to the same Transport Meeting Point in Parking G, hand us the keys, and walk straight to the terminal. We'll handle the rest. The whole return takes about 2 minutes.

Question 4

Is there an extra charge for airport pickup or drop-off?

Accepted Answer

No. Airport pickup and drop-off at Palma Airport (PMI) is completely free — it's included in every booking. There are no hidden delivery fees, no surcharges, and no surprises. What you see at checkout is what you pay.

Question 5

What if I arrive very early in the morning or late at night?

Accepted Answer

We operate 24/7, 365 days a year. Whether your flight lands at 5 AM or midnight, our team will be at the Transport Meeting Point with your car ready. Just provide your flight number when booking and we'll take care of the rest.

Question 6

Do I need to take a shuttle bus to reach my car?

Accepted Answer

No — that's one of the biggest differences. Unlike traditional rental companies that park cars in off-site lots requiring a shuttle ride, our cars are parked right in the main airport parking (Parking G), just a 3-minute walk from the arrivals hall. You walk out and your car is there.

Question 7

What documents do I need for the pickup?

Accepted Answer

Just bring your valid driving licence and a credit card in the main driver's name. That's it. We handle all the paperwork digitally before you arrive, so there's nothing to sign at the car. International driving permits are accepted alongside your national licence.

Question 8

How do I find the Transport Meeting Point from the terminal?

Accepted Answer

After collecting your luggage, follow the signs for "Parking" or "Transport Meeting Point." It's a straight, covered walkway from the arrivals hall to Parking G — about 3 minutes on foot. We also have a video guide above showing the exact route. If you need help, just message us on WhatsApp and we'll guide you in real time.

Question 9

What cars are available for airport pickup?

Accepted Answer

Our entire fleet is available for airport pickup — from the MINI Cooper Cabrio and Jeep Wrangler to the Mercedes-AMG GT, Porsche 911 Carrera, and Mercedes G-Class. Every car in our fleet can be delivered to the airport at no extra cost. Browse our fleet page to see all available vehicles and current rates.

Question 10

Can someone else pick up the car on my behalf?

Accepted Answer

Yes, as long as the person picking up the car is listed as an authorised driver on the booking and has a valid driving licence and credit card. Just let us know in advance via WhatsApp so we can prepare the handover accordingly.

	Azul Cars	Traditional Rental
Car location	Main airport parking (Parking G)	Off-site lot (shuttle bus required)
Wait time	Under 5 minutes	30-60 minutes (queue + shuttle)
Car condition	Engine running, AC on, cold water	Parked in the sun, hot interior
Hidden fees	None — all-inclusive pricing	Insurance upsells, fuel charges, extras
Support	24/7 WhatsApp + personal concierge	Call centre (office hours only)

Your Car Is Waiting at Palma Airport

Transport Meeting Point

Transport Meeting Point — Parking G

Watch: How to Find Us at the Airport

How It Works — 4 Simple Steps

Land at Palma Airport

Walk to the Transport Meeting Point

Meet Our Team & Your Car

Drive Away in Under 5 Minutes

What Awaits You

Why We're Different from Airport Rental Counters

Airport Pickup — Frequently Asked Questions

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