Як забронювати автомобіль в Azul Cars?

Ви можете забронювати безпосередньо через наш сайт, обравши дати та бажаний автомобіль, або зв'язатися з нами через WhatsApp за номером +34 971 10 13 32 для персональної допомоги.

Чи доставляєте ви автомобілі до готелів та вілл на Майорці?

Так, ми доставляємо в будь-яку точку острова — готелі, вілли, аеропорти, марини та приватні резиденції. Ваш автомобіль прибуває з працюючим двигуном, увімкненим кондиціонером та холодною водою всередині.

Які автомобілі доступні у вашому автопарку?

Наш преміальний автопарк включає Mercedes-Benz (A-Class, GLA, GLB, GLC, GLE, E-Class Cabrio, V-Class), Porsche (Cayenne, 992 Carrera Cabrio), Jeep Wrangler Rubicon та Mini Cooper S Cabrio.

Чи включена страховка у вартість оренди?

Так, базова CDW (звільнення від відповідальності за пошкодження при зіткненні) та страхування цивільної відповідальності включені в усі наші ціни. Франшиза залежить від автомобіля. Для нульової франшизи рекомендуємо BLUE Cover Plus.

Чи є мінімальний термін оренди?

Ні, мінімального терміну оренди немає. Ви можете орендувати від кількох годин до кількох місяців. Для тривалого перебування ми пропонуємо привабливі тижневі та місячні тарифи з додатковими знижками.

How far in advance should I book a car in Mallorca?

During peak season (June–September), book at least 2 weeks in advance to secure your preferred vehicle. During low season (November–March), 3–5 days is usually sufficient. For high-demand models like the Porsche 911 Cabrio or Mercedes G-Wagon, we recommend booking 3–4 weeks ahead year-round.

Do I actually need a car in Mallorca?

It depends on your plans. If you are staying in Palma and visiting only the city, public transport and taxis can suffice. However, if you want to explore beaches like Es Trenc, mountain villages in the Tramuntana, or the northeast coast, a car is essential. Public buses run infrequently outside Palma, and taxis to remote areas can cost €60–€120 each way.

What is the minimum age to rent a car in Mallorca?

The standard minimum age is 26 years. Drivers aged 21–25 may rent with a Young Driver surcharge, which is added during the booking process. All drivers must hold a valid driving licence that has been issued for at least 2 years.

Can I rent a car with a non-EU driving licence?

Yes. Drivers from the UK, USA, Canada, Australia, and most other countries can drive in Spain with their national licence for up to 6 months. An International Driving Permit (IDP) is recommended but not legally required for short-term visitors. We accept all valid national driving licences.

Should I book directly or through an aggregator like Rentalcars.com?

Booking directly with Azul Cars guarantees you the exact car you selected (not 'or similar'), transparent pricing with no hidden fees, and direct WhatsApp support. Aggregators often add intermediary fees, and the car you receive may differ from what was shown online. Direct booking also qualifies you for our promotional codes and loyalty discounts.

What is the best car to rent for exploring Mallorca?

For general touring, the Mercedes GLC or GLA offers comfort and versatility. For families, the GLB 7-seater or V-Class 8-seater provides space. For mountain roads like the Tramuntana, a compact SUV handles the hairpin turns well. For a special experience, the Porsche 992 Cabrio or E-Class Cabrio AMG Line is ideal for coastal drives.

Is there a minimum rental period?

No. You can rent for as little as a single day or even a few hours. We offer complete flexibility. For long-term rentals of 7 days or more, significant discounts apply automatically — use code LONGTERM for an additional 15% off.

Can I book a car for someone else?

Yes, you can make a booking on behalf of another person. However, the driver must be identified and accepted by Azul Cars in the rental contract. Only persons listed in the contract are authorised to drive the vehicle. Provide the driver's details at the time of booking.

What documents do I need to rent a car?

You need a valid driving licence (held for at least 2 years), a credit card in the driver's name for the security deposit, and a valid passport or national ID. If your licence is not in the Latin alphabet, an International Driving Permit is recommended.

Do you offer last-minute bookings?

Yes. Subject to availability, we can arrange same-day bookings. Many clients book just hours before they need the car. WhatsApp us at +34 971 10 13 32 for the fastest response on last-minute availability.

How do I choose between automatic and manual transmission?

The vast majority of our fleet is automatic, including all Mercedes-Benz models, Porsche vehicles, and the Jeep Wrangler. Automatic is recommended for Mallorca's mountain roads and city driving. The Mini Cooper S Cabrio is available in both. Transmission type is clearly indicated on each vehicle's profile.

What is the difference between 'Book & Pay Now' and 'Reserve Now, Pay Later'?

'Book & Pay Now' secures your vehicle with full upfront payment and gives you an instant 10% discount on the base rental. 'Reserve Now, Pay Later' holds your reservation without any charge — you pay at pick-up. Both options include free cancellation up to 48 hours before the rental starts.

Can I rent a car for a one-way trip within Mallorca?

Yes, one-way rentals are available. Returning the vehicle to a different location than the pick-up point requires prior arrangement and incurs an additional fee based on distance. Contact us in advance to confirm availability and pricing.

Do you offer monthly or long-term rentals?

Yes. We offer rentals of any duration, from one day to several months. Long-term rentals (30+ days) receive our best rates, and we can arrange custom terms including mileage allowances and flexible return dates. Contact our team for a personalised quote.

How do I use a promotional code?

During the booking process on our website, click the 'Have a promotional code?' link on the vehicle detail page. Enter your code and the discount is applied instantly to your rental price. You can also visit our Offers page to browse all active promotions.

What happens if the car I want is not available for my dates?

Our website shows real-time availability. If your preferred model is unavailable, the system suggests the next available time slot and shows alternative vehicles at similar price points. You can also contact our concierge team who may be able to source your preferred car from our extended network.

Is it cheaper to rent a car at the airport or off-airport?

Airport-based rental companies typically charge a premium of 15–30% due to airport concession fees. Azul Cars delivers to the airport at no extra charge, offering the convenience of airport pickup without the inflated pricing. Our delivery to Palma Airport (PMI) is complimentary.

Can I add an additional driver to my booking?

Yes. Additional drivers can be added to the rental contract. Each additional driver must meet the same age and licence requirements as the primary driver. An additional driver fee applies and can be selected during the booking process.

What insurance is included with every rental?

Every rental includes Basic CDW (Collision Damage Waiver) with third-party liability coverage up to €50,000,000. This covers damage to the rental vehicle and third-party property, subject to a deductible (excess) that varies by vehicle category. The deductible and security deposit depend on the vehicle you rent.

What does CDW actually cover?

CDW (Collision Damage Waiver) covers damage to the rental vehicle caused by collision. It does not cover tyres, windshield, undercarriage, roof, interior damage, personal belongings, or theft. Your liability is limited to the deductible amount shown in your rental agreement.

What is the excess (franchise) and how much is it?

The excess is the maximum amount you are liable for in case of damage. It varies by vehicle: economy models typically have a €1,200 excess, mid-range SUVs €1,800–€2,200, and premium vehicles up to €3,100. This amount is pre-authorised on your credit card at pick-up.

What is BLUE Cover Plus and what does it include?

BLUE Cover Plus is our premium protection package. For most vehicles (A-Class, B Class, GLA, GLC, GLB, GLE), it provides zero deductible, no security deposit, theft protection, tyre and windshield cover, scratch and bump protection, and full roadside assistance with towing. For higher-tier vehicles (G 580 EQ, Cayenne, 992 Carrera Cabrio), BLUE Cover Plus G5 includes all protections but retains a reduced €1,000 deductible. For the V-Class and Vito Tourer, BLUE Cover G4 provides a 25% excess reduction with tyre puncture protection and roadside assistance. Supercars (Lamborghini Huracán, Ferrari Portofino M) do not have a BLUE Cover option — only Basic CDW and BLUE Road Assistance are available.

What is BLUE Road Assistance?

BLUE Road Assistance is an optional upgrade that adds towing service, roadside assistance, and tyre puncture repair to your Basic CDW coverage. The deductible and deposit still apply. It provides peace of mind for breakdowns but does not reduce your excess.

Does my credit card provide rental car insurance?

Many premium credit cards (Amex Platinum, Visa Infinite, Mastercard World Elite) include CDW coverage for rental cars. However, this coverage typically requires you to decline the rental company's CDW, pay the full damage cost upfront, and then claim reimbursement — a process that can take 4–8 weeks. Check your card's specific terms before relying on it.

Are tyres, windshield, and undercarriage covered?

Under Basic CDW, tyres, windshield, undercarriage, roof, and interior damage are NOT covered. These are only covered if you purchase BLUE Cover Plus, which includes tyre and windshield protection. Undercarriage damage from driving on unpaved roads is excluded from all coverage (except for the Jeep Wrangler).

What happens if the car is stolen?

Under Basic CDW, theft is not covered — you would be liable for the full value of the vehicle. BLUE Cover Plus includes theft protection, reducing your liability to zero. If theft occurs, you must file a police report immediately and notify Azul Cars within 24 hours.

Can I buy third-party insurance instead?

You may purchase third-party excess insurance from providers like Insurance4carhire or iCarhireinsurance. These policies reimburse your excess after you pay it to the rental company. Note that you still need to have a credit card with sufficient limit for the deposit hold, and reimbursement can take several weeks.

What is NOT covered by any insurance?

No coverage applies to: damage caused by negligence or reckless driving, driving under the influence of alcohol or drugs, use on unpaved roads (except Jeep Wrangler), damage to the vehicle interior, loss of personal belongings, damage to the roof from low clearances, and any violation of the rental agreement terms.

Do I need to pay the excess upfront?

Yes. The security deposit is pre-authorised (held) on your credit or debit card at pick-up. If you return the vehicle without damage, the hold is released within 5–15 business days depending on your bank. With BLUE Cover Plus (Groups G2–G4), no excess or deposit is required. With BLUE Cover Plus G5, a reduced €1,000 deductible applies.

What are the differences between the coverage tiers?

BASIC (included free): CDW with deductible, third-party liability, security deposit required. BLUE Road Assistance (from €15.70/day): adds towing, roadside help, and puncture repair — deductible and deposit still apply. BLUE Cover Plus (from €29.75/day): zero deductible and no deposit for Group 2–4 vehicles (A-Class, B Class, GLA, GLC, GLB, GLE). BLUE Cover Plus G5 (from €82.64/day): includes theft, tyre, windshield, and scratch protection with a reduced €1,000 deductible for premium vehicles (G 580 EQ, Cayenne, 992 Carrera). BLUE Cover G4 (from €59.50/day): 25% excess reduction with tyre puncture protection for the V-Class and Vito Tourer. Supercars (Huracán, Portofino M) only have BASIC and BLUE Road Assistance available.

How do I dispute a damage charge I disagree with?

First, review the pick-up and return inspection photos. If you believe the damage was pre-existing, contact us with your evidence within 48 hours. You can also file a dispute through ECRCS (European Car Rental Conciliation Service) or your credit card company's chargeback process. Spanish consumer law (Ley General para la Defensa de los Consumidores) protects your rights.

Is roadside assistance included?

Roadside assistance is included only with BLUE Road Assistance or BLUE Cover Plus. Under Basic CDW, roadside assistance costs are borne by the client. In all cases, contact us immediately via WhatsApp — we coordinate the response and can often resolve issues within the hour.

What if I have a single-vehicle accident?

Single-vehicle accidents (hitting a wall, kerb, bollard) are covered by CDW up to the deductible amount. You are responsible for the excess unless you have BLUE Cover Plus. Report the incident immediately, take photos, and do not move the vehicle unless necessary for safety.

Does insurance cover driving on dirt roads?

No. Driving on unpaved, gravel, or dirt roads is excluded from all insurance coverage — any damage incurred is the driver's full responsibility. The only exception is the Jeep Wrangler Rubicon, which is authorised for light off-road use on designated tracks.

What is the claims process if I have damage?

At return, damage is documented with photos and noted on the return inspection form. The repair cost is assessed and deducted from your security deposit. If the cost exceeds the deposit, you are invoiced for the difference. With BLUE Cover Plus, no charge applies for covered damage. You receive a detailed damage report within 48 hours.

Can I upgrade my insurance after booking?

Yes. You can upgrade to BLUE Road Assistance or BLUE Cover Plus at any time before pick-up by contacting us. Upgrades can also be arranged at the time of vehicle handover, subject to availability. We recommend adding protection at booking to secure the best rate.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards for both payment and security deposit. Bank transfers are also accepted for the rental fee. Both credit and debit cards are accepted for the security deposit — with a debit card, the deposit amount is 4× the standard amount. All online payments are processed securely through Stripe.

How much is the security deposit?

The deposit amount varies by vehicle: A-Class and B Class €150, Mini Cooper/GLA/GLB €300, GLC/E-Class/Wrangler €600, GLE/V-Class €1,000, Cayenne/G 580/992 Carrera €1,500, supercars (Huracán/Portofino) up to €5,000. With a debit card, the deposit is 4× the standard amount. With BLUE Cover Plus (Groups G2–G4), no security deposit is required. The exact amount is shown during booking.

Can I pay with a debit card?

Yes, both credit and debit cards are accepted for both the rental payment and the security deposit. With a debit card, the deposit is 4× the standard credit card amount because debit card holds actually deduct the funds from your account, whereas credit card holds simply reserve the limit without removing cash. For example, a vehicle with a €300 credit card deposit would require a €1,200 debit card deposit.

When is the deposit released after I return the car?

If the vehicle is returned without damage, the deposit hold is released immediately on our end. However, your bank may take 5–15 business days to process the release and make the funds available again. This timeline depends entirely on your card issuer.

Are there any hidden fees?

No. The price shown at checkout includes the base rental, Basic CDW insurance, VAT (21%), and any delivery fees. The only additional costs are optional coverage upgrades you choose, fuel if you return with less than a full tank, or traffic fines incurred during the rental. We believe in complete transparency.

What is included in the rental price?

Every rental includes: Basic CDW insurance with third-party liability, a full tank of fuel (full/full policy), unlimited mileage for rentals up to 20 days, VAT at 21%, and delivery to Palma Airport or our Son Oms headquarters. Optional extras like enhanced insurance, child seats, and additional drivers are priced separately.

How does seasonal pricing work in Mallorca?

Prices vary by season: peak season (June–September) has the highest rates due to demand, shoulder season (April–May, October) offers moderate pricing, and low season (November–March) can be up to 40% cheaper. Booking early in peak season secures better rates. Our website always shows real-time pricing.

Do you offer discounts for longer rentals?

Yes. Rentals of 7+ days receive automatic discounts that increase with duration. Use code LONGTERM for an additional 15% off rentals of 7 days or more. Monthly rentals receive our best rates — contact us for a personalised quote.

How does the fuel policy work?

All vehicles are delivered with a full tank. You are expected to return the car with a full tank. If the tank is not full upon return, we charge for the missing fuel at market rates plus a €30 refuelling service fee. Each car has a note indicating the correct fuel type (diesel, unleaded 95, or unleaded 98).

Are tolls and traffic fines included?

No. Tolls and traffic fines are the responsibility of the client. An administrative fee of €50 per fine applies for processing. If an employee must travel to a municipal lot to recover a towed vehicle, an additional €50 fee applies. The client authorises Azul Cars to transfer their personal data to traffic authorities (DGT) for fine liability.

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